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FAQs

Ordering

How can I place an order?

  • IS: Þú getur lagt inn pöntun á vefsíðunni okkar með því að velja vörur, bæta þeim í körfuna og ljúka greiðsluferlinu.
  • EN: You can place an order through our website by selecting your desired products, adding them to the cart, and completing the checkout process.

Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

How can I contact customer service?

We want to talk to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping & Tracking

Do you ship internationally?

  • IS: Já, við sendum til útlanda. Aukakostnaður og lengri afhendingartími getur átt við.
  • EN: Yes, we offer international shipping. Additional fees and delivery times may apply.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Can I track my shipment?

We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.

Returns and Refunds

How do I return a product?

  • IS: Hægt er að skila vörum innan 30 daga frá afhendingu ef þær eru ónotaðar og í upprunalegum umbúðum.
  • EN: Items can be returned within 30 days of receipt if they are unused and in their original packaging.

How do I initiate a return?

  • IS: Hafðu samband við þjónustuverið okkar til að hefja skilaprócessinn. Þú færð leiðbeiningar og skilaform. shop@aswegrow.is
  • EN: Contact our customer service to start the return process. You will receive instructions and a return label. shop@aswegrow.is

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Other Questions

Do you offer gift cards?

IS: Já, gjafabréf eru fáanleg til kaups á vefsíðu okkar. HERE

EN: Yes, gift cards are available for purchase on our website. HERE

How can I contact customer service?

  • IS: Þú getur haft samband við okkur með tölvupósti á shop@aswegrow.is eða í síma +354 519-3100
  • EN: You can contact us via email at shop@aswegrow.is or call us at +354 519-3100

Do you have physical stores?

  • IS: Eins og er rekum við eingöngu netverslun, en stefnum á að opna verslanir í framtíðinni.
  • EN: Currently, we operate online only but plan to open physical stores in the future.

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